Send us an email at info@lunarcampers.co.uk and we will slot you in!

Our VW Cali factory fit means that the van is built as a campervan from the very beginning of it’s journey. We love the railed bench and the flexibility this gives that most conversions don’t have. We also love the interior décor of the California which is light and bright. Couple that with our 5 star service ratings and knowledge of Scotland we will ensure your experience is as good as we can make it.

Yes! We have an abundance of kitchen utensils, pots and pans, cutlery, plates etc. We provide a couple of tea towels also for each hire and there is usually stock of washing liquid, paper towel, cleaning materials scrubbing brush etc.

We provide mattress toppers and protection sheets for these as standard. Many guests will simply take a sleeping bag or their own bedding. If this is not possible however please see our Extra’s section for details of bedding and towels we can provide for a small additional fee.

We give lovely blankets to keep you cosy if it does get chilly. The van is provided with Mossie head nets and spray (in case of dreaded midges!). The van comes with mattress toppers as standard per above and we pride ourselves on the provision of things in the kitchen.

Connection to our sterio is via Bluetooth connection ‘BT-Music’ which inputs via the Aux channel.

We even provide a Spotify playlist of some fun tracks for Happy Camping

https://open.spotify.com/playlist/3epVMtVCa2OXoYynSnhLGm?si=6471353a1f5d4c1b

Our plans are based on a fair usage policy of 150 miles/day allowance thereby easily providing sufficient mileage for a week tour of the NC500 for example. For hires of 1 week or more we will provide 1,250 miles/week.

It is however we recommend the water tank only for washing, cooking and we provide a separate water container for drinking water.

Absolutely the van will accommodate 2 smaller dogs and 1 medium size dog e.g. golden retriever. We do ask for prior approval so we know what to expect and to be prepared.

We can provide dog stakes, we have provided dog beds for past hires. We also provide a camping shower to hose down your dog should you wish.

Yes! Luna is Automatic although we are stick shifters the ease of the Auto is brilliant we must confess.

Our campervans are nimble they will fit in a normal parking space and they’re not going to hold up traffic like larger motorhomes do. On the tight spaces around the coast we think the vehicle is ideally sized.

The VW California will sleep up to 4 persons (We suggest 2 adults and 2 children is comfortable).

The fridge and inside lights run off the leisure battery.  To power the inside 3 pin socket and to top up the leisure battery a power cord is provided where Electrical Hook-Up is available. Note we typically recommend that the van is connected to the EHU every 3 or 4 days. The leisure battery will get topped up though whilst driving.

Anything off the main dash powers off the Mains battery so running the Sterio will drain the main battery just as it would in a car.

Yes there is an auxiliary diesel heater.

We ask that you are very careful whilst opening and closing the pop top roof and we are happy to demonstrate this to avoid the pop top ever becoming caught by the electric pop top mechanism.

We recommend familiarising yourself with the California video to understand it’s layout.

We request that you take a video at the time of hire departure.

Should we be unavailable at the time of the return then a video upon arrival will also be discussed.

Bring your driving licence with you should we need to confirm identity.

We massively appreciate if you can maintain a clean and tidy interior space on return so that we may accommodate other guests with a vacuum, linen change and van wash.

We do not expect to need to valet the van upon return and if this is required we will charge a professional fee for it.

We recommend also turning up the mirrors when the vehicle is both stationary or in tight road situations.

Yes

We will consider overseas travels as we understand that our offering allows a unique way to travel. Our standard insurance cover though is UK only so additional fees and costs would apply and the hirer would be responsible for ensuring all local laws are observed e.g. France require specific headlight safeguards and carrying spare bulbs etc.

We provide a spare bottle however if the tank does run out on hire we are happy to pay for a refill provided that a receipt is kept. We also provide a small outdoor stove to give some added flexibility (and for cooking anything with strong odour!)

We are approximately 1 hr from Speyside the heart of Whisky country, 2 hrs to Inverness the NC500 start, we are 1 hr from Ballater the Eastern area of the Cairngorms and near Balmoral Castle. Aberdeen is a Coastal town with a thriving Port; we have daily sailings to the Northern Islands of Orkney and Shetland. Around a 4 hour drive you can be over in the remote Highlands of Scotland or nearing a Western Island all of which have unique attractions.

Closer to the City we have an abundance of Golf courses, long beach walks and unique coastal towns.

Local food will often be a Fish and Chips.

Our area is also known as ‘Castle country’ with a fantastic array of places to visit either though the National Trust for Scotland or Historic Scotland.

Yes we provide a video and instruction.

Yes we are open fully throughout the year and Luna is 4wd and therefore well equipped for less inclement weather.

We would recommend stocking up to 2-3 days food at one given time. We provide Oils and condiments and even spices! Coffee beans and a good hand grinder and maker are also provided. The fridge is cubicle in nature so it can also be handy to pack in bags for ease of removing items when needing something lower down.

We believe that Luna will achieve around 40 mpg on the open road.

We provide assistance via phone and there is breakdown cover provided as part of the service (details included in glove box).

Provided you are 25-75 years old, have been driving for more than 2 years and have no more than 6 penalty points insurance is included in the booking price for a single name drivers.

See extras for a single additional driver addition.

We will send a booking form to you requesting the particulars needed for Insurance compliance.

We require 2 proofs of ID and address dated no more than 90 days e.g. a utility bill.

We provide all the necessary information to assist also in the DVLA check that you must do 3 weeks prior to departure.

If you do not receive a Booking form within 3 days of hire confirmation please check Spam (if via email) or contact us directly.

Our experience to date is that WhatsApp is the best way to manage these requests but we can do via WhatsApp or Email.

Payment can be made ahead of time via bank transfer. We request that full payment is made 4 weeks ahead of your trip. A deposit of £200 is required to secure your slot at the time of booking.

We request full payment and security deposit no later than 3 weeks prior to departure to ensure your booking is maintained.

We reserve the right to cancel your booking and retain the £200 deposit in the event that you fail to adhere to this requirement.

Yes we hope so! Our guests give overwhelming positive feedback both of the van and the assistance that we give. We will sure try to help!

Our insurance requires drivers to be over 25 and under 75 however if you are just outside of these limits please enquire.

We would recommend Search for Sights, Parking4Night, Scottish Camping, Camping and Caravan Club, Pitchup.com, Hipcamp.com.

Google and Apple Maps can have campsites denoted on the maps also which is a useful tool.

Our phone holder will allow you to time lapse your experience.

We suggest looking at this link to determine your best option

https://gohustl.co/time-lapse/timelapse-photography-apps/

Yes EU driving licence is accepted. USA please note our policy is very high excess for you unfortunately at this time.

Due to other traffic for the van we hire via 3rd Party businesses also so we avoid double booking by confirming availability prior to your booking. We do operate on a first to book secures basis.

Aberdeen City (West end) our location is residential and we consider it a nice part of the city with quiet areas of nearby street parking (free) available. Parking is at owner risk.

The best option is to take a Taxi to the airport this costs around £25 and takes approximately 25 minutes.

Yes we will collect you if you are arriving by bus or train so long as this is outside of our work hours. (normally Tuesday & Wednesday are more tricky for us due to other work commitments)

3pm is the standard departure time to allow the van to be cleaned IF it is arriving and departing on the same day.

We know though from running this business for a while that each traveller has there own requirements and we try to accommodate as best we can when we can!

Our hires include Self Drive hire insurance. Completion of an application involves obtaining proof of addresses (2 off) and DVLA and licence data collection.

Upon booking we will provide you with a list of information required to confirm the hire.

We request that all necessary information is provided to us no later than 7 days prior to departure.

Yes but this is on-street and at your own risk although the area is very nice and passing traffic is relatively modest.

A refundable security deposit of £1000 is required prior to departure in the event of any damage or issues.

Yes. Please speak to us about this.

Yes we provide 30 minutes of free consultation and normal hirers we will create a group chat in order to pass on knowledge and information.

Unfortunately not, we are strictly no smoking for the enjoyment of all guests.

The beauty of the California is that the van is versatile and can be parked on grass or on hard-standing.

We love a whole variety of tours that are available. Dufftown and Aberlour are great staging posts. A trip to the grounds and visitor centre of MacAllan is definitely unique however really like the friendly appeal of the smaller distilleries such as the GlenAllachie (one of Sam’s favourites!). On the Western Isles most Isles have a distillery whether that be Gin, Whisky or both.

We recommend packing for days and our preference is to use packing cubes in order to minimise what has to be gotten at any given time.

Space for large suitcases is definitely limited so soft bags that stuff is definitely preferable!

Quick drying camping towels are the best option for drying them in the van.

Yes we require protection should an accident ensue with the van. We super highly recommend that Excess protection is chosen by the Hirer to avoid the heartache of a large bill impacting the enjoyment of a holiday away.

We request that payment is made 4 weeks in advance, if you need to cancel prior to then a £100 fee will apply.

The following percentage of booking costs will be applied in the event of the cancellation of the booking;

• 3 weeks 25%

• 2 weeks 50%

• <2 weeks or no show 100%

If you need to cancel, please get in contact with us as soon as possible.

We provide a video of the van so that you can familiarise yourself with its features prior to arrival.

We typically take around an hour to ensure you are familiar with the van.

Provided that you return the van in the condition that it was in upon departure this should typically take around 15 minutes.

Please allow up to 4 working days to return the deposit, we normally aim to release this within 2 days providing no damage is done.

Note in the event of damage the deposit will be retained until quotes for repair and insurance documentation can be completed.